It’s good for you but still not a favorite, sort of like broccoli. Though I’m not talking about food, I’m talking about process documentation. We all know we should do it, but it’s hard to get that to the top of the to-do list. That said, guess what we’re in the middle of right now? Documenting all the processes with all our clients. It’s a preparatory step for more complete account reviews. It will accelerate the on-boarding process and as we’re hiring yet again, and that’s a very good thing. It will help backups when someone is out on vacation. And, it’s just what we all should do. A business basic. For us it’s really a matter of gathering all the bits and pieces into one place, in a consistent manner. The info is all there, just needs to be organized a bit better. Having a common template is ensuring consistency to our documentation. And we know once we are done, we’re not really done. The end result needs to be continually updated, so this documentation is continually valuable to both us and our clients.
How about you, does your company have all it’s processes well documented? Hopefully so!