Hard to believe but we are half way through the year. Time for mid year check points not only with employees but also with clients. We just completed a round of client reviews. Simple format – one slide with goals for the client and progress in the first half, plus a second slide with action plans should there be any issues and comments about what is expected in the second half. These reviews complement the monthly metrics and client checkpoints that we also do. In addition to a checkpoint of first half results, we also looked at statistics which allow us to compare client performance to industry norms. We looked at everything from what percent of customers contacted agree to participate in advocacy programs to how long does it take to fulfill an average request for advocate participation.
It’s good to take a step back and assess. Each team has done very well in the first half and is looking forward to an even more impactful end to the year. The reviews are always a valuable experience. There is a chance for learnings that we can bring to all clients, valuable insight to share with our lead contacts, and there were many pats on the backs for jobs well done! The first half has been full of amazing accomplishments and huge financial impact for our clients. Looking forward to even greater success in the second half of 2018!