The Institute of Certified Customer Advocacy Professionals (ICCAP) will be holding three examination sessions immediately prior to the upcoming Summit on Customer Engagement event in Burlingame, CA. For those of you not familiar with ICCAP, it is a coalition of industry experts and practitioners who are committed to promoting excellence and accountability in the customer advocacy industry. The mission is to institutionalize industry standards and empower customer advocacy professionals.
ICCAP offers three levels of certification testing, all of which will be offered on March 13, at the Summit on Customer Engagement venue:
- Customer Advocacy Professional I – demonstrating an understanding of the fundamentals of customer advocacy.
- Customer Advocacy Professional II* – having at least two years of experience (or equivalent) and demonstrating knowledge of either being charge of a sub-team on an advocacy program or having more direct accountability for delivery/SLAs.
- Customer Advocacy Professional III* – having at least five years of experience (or equivalent) and demonstrating knowledge of being able to start an advocacy program from scratch and/or having total ownership for a well-rounded one.
*= For these levels of certification, in addition to passing the examination you will be asked to provide details of your experience and 2 reference contacts that can vouch for your expertise.
To learn more and register, note that space is limited, please visit the ICCAP site The event special pricing for March 13 is $249 per exam; almost half-price!