Our managing partner, Helen Feber, recently spent a week in Rome. She joined a world wide meeting held by one of our clients, bringing customer advocacy expertise and focus to the event. Helen also taught one of our training classes, customized to meet specific needs of this client. After the training she then proctored a certification exam, the ICCAP Level 1 exam. Referential is authorized to deliver training in support of the certifications offered by the Institute of Certified Customer Advocacy Professionals and to proctor the associated exams. It was a very busy week.Attentive students and a wonderful teacher led to a very high pass rate on the exam. Congratulations to all the newly certified customer advocacy professionals!Of course one can’t spend a week in Rome without some fun! Here's Helen as she was ready to cycle off on an adventure!Let us know if your organization is interested in customer advocacy training. We even have an ICCAP authorized training center at our site in San Jose California, should you not have a meeting in Rome scheduled!