Referential at Boulder Logic Customer Day

Earlier this week we participated in the Boulder Logic Customer Day 2013.  It was a great opportunity to meet with others in the industry.  We were asked to present so Helen led a session on reporting and ROI measurement representing one of our clients, Infor. Metrics is one of our key areas of expertise, we've done extensive work in that area and have targeted service offerings.  Many topics were covered over the course of the day and it was great to discuss and learn from each other; Jack from Kronos was bursting with ideas!  Thanks to Boulder Logic for organizing it and to Marketo for hosting the event.

Winning Visit

Referential, Inc. was a sponsor of the recent 2013 Summit on Customer Engagement.  At the event we had a drawing for a customer reference program metrics review and one of our winners came to our offices last week. It's always nice to get to meet face to face.  Tom and Jen from Acutate, who you see here, visited.  We got to know each other a bit better over bagels and coffee and since they're metrics pros we held a strategic planning sessionActuate_Tom and Jen receiving their award.  Here they are with their winner's certificate.  Congratulations Acutate!

New Customer Reference Program Metrics Review Offering

First off our thoughts and prayers are with the people of Boston. Hoping for quick recoveries for those impacted and even faster justice. We've added a new service for clients with existing programs, focusing on metrics. Look at the services page, metrics sections. You'll see a brief summary with a link to more detail. The perfect engagement to make sure your metrics are aligned with the company goals, showing the real value you bring, and helping you model how changes to resources can impact service levels.