Thanks for looking - there are many things that we feel set us apart, to name just a few:
Referential has been in the customer advocacy business for 20+ years. During this time our clients have trusted us with their customers and we've treated them all as if they were our own.
We've started advocacy programs from scratch, assisted with ongoing initiatives, and have experience in all fields relating to advocacy, referrals, materials/asset creation, customer marketing, and associated metrics.
Referential has an industry-wide reputation for creating and running high-performance advocacy programs. We are able to leverage the skills and expertise that we’ve built up across the entire advocacy domain to ensure that each program is optimally designed and operated. We use a refined set of processes to make sure that goals are fully aligned and represent the broadest interests of all stakeholders. We are able to incorporate our extensive knowledge of metrics to quantify and tune the business impact of each implementation.
Our clients represent a wide cross-section of industry sectors and company revenues, including multiple Fortune 50 and Fortune 500 companies, through to more modestly sized organizations that currently may have only a handful of customers. A common factor across all of our clients is their understanding of the true value of a satisfied customer and a desire to unleash this to elevate the performance of their own business. Without exception, we've been instrumental in helping our clients succeed in leveraging the previously untapped power of their own advocates.