Meet the Referential Team: Denise Taylor

DENISE AND HER HUSBAND, GREG

Denise Taylor, pictured below, came to Referential with a unique background in business and marketing and has worked at both small and large software firms, including running her own business. Prior to Referential, she was a Marketing Operations Manager at RO Innovation (now part of Upland Software) and was part of the team that launched an installed-base awards program for customer advocacy programs. A constant champion for the promotion of the Voice of the Customer through various channels, she was a key player in developing RO Innovation’s own advocacy program.

Denise has a wealth of experience around advocacy programs and she has a desire to educate and promote the importance of them. She was excited to join the Referential team because of the opportunity to work alongside and learn from some of the most experienced advocacy leaders. In a recent all-hands meeting, Denise was constantly found passionately debating the optimal way to help deeply engage advocates.

Denise is a Colorado native that lives with her husband, Greg – with whom she’s raised three grown daughters – south of Denver. She enjoys taking advantage of Colorado’s over 300 days of sunshine each year with hiking, camping, golfing, and biking. When she’s not being energetic herself, she can be found watching and attending sporting events.

Denise Taylor, Senior Advocacy Consultant

Denise Taylor, CCAP II, is Senior Advocacy Consultant at Referential Inc., bringing a blend of marketing operations, program design and advocacy recruitment expertise to customer-led growth efforts. With a background spanning both large software firms and smaller entrepreneurial ventures, Denise has championed voice-of-the-customer initiatives and built advocacy programs from the inside-out. She combines strategic insight with hands-on delivery, helping clients define purpose, engage advocates and measure meaningful impact. Based in the U.S., she values operational clarity, straightforward storytelling and enabling customer stories to fuel business momentum.

Connect with Denise on LinkedIn

https://www.linkedin.com/in/denise-taylor-ccap/
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Why Everyone Should Consider Enrolling in Referential’s Customer Advocacy Training Program

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Meet the Referential Team: Emily Feber