Welcome to the Referential Blog!

As a team of consultants embedded in dozens of unique customer advocacy programs at any given moment, Referential is constantly exploring, implementing, and improving on strategies and best practices.

Join us as we discuss the latest tips, tricks, and techniques in customer advocacy and customer marketing.

See a topic you’d like to learn about in greater detail? Contact us! We’d love to start a conversation.

Customer Marketing and Advocacy Blog | Referential Inc.
Executing Large-Scale Customer Advocacy at Meraki
Executing Large-Scale Customer Advocacy at Meraki

At CustomerXCon 2024, Cisco Meraki’s former Director of Global Customer Marketing shared how a small team leveraged external support to successfully launch a major advocacy project—proving that the right partner can drive both strategic direction and scalable results.

Building a Scalable Advocacy Program: Lessons from Avalara’s Senior Customer Advocacy Manager 
Building a Scalable Advocacy Program: Lessons from Avalara’s Senior Customer Advocacy Manager 

Avalara’s customer advocacy journey shows how the right support can turn a strong vision into a scalable, high-impact program. Senior Customer Advocacy Manager Anna Whiting shares how partnering with Referential helped Avalara select the right platform, drive internal alignment, and bring their advocacy strategy to life.

Turning Fans into Fuel: Metrics to Get Leadership Fired Up About Customer Advocacy 
Turning Fans into Fuel: Metrics to Get Leadership Fired Up About Customer Advocacy 

Customer advocacy programs are powerful growth drivers—but to secure leadership buy-in, you need more than just enthusiasm. In this blog, you can expect to learn which metrics will resonate with leadership and how to use them to justify your program’s value.

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Training and Certificates Denise Taylor, Senior Advocacy Consultant Training and Certificates Denise Taylor, Senior Advocacy Consultant

Why Everyone Should Consider Enrolling in Referential’s Customer Advocacy Training Program

To thrive in this consumer-oriented market, strategic use of time and resources to actively listen to buyers and efficiently glean insights into the customer experience is essential, which is why customer advocacy is becoming more and more critical to the future success of all companies.

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