Referential Inc. maintains this website, any courses offered and other linked and related sites (the “Site”) for the use of its customers, vendors, students, and other Site users (“Users”) upon agreement to the following terms. Please read the terms carefully before using the Site. Use of this website indicates acceptance of these “Terms of Use” and forms a binding agreement between you and Referential Inc. If you do not agree to these terms, do not use this Site.

1. Use of Site

Referential Inc. provides various materials, information, quizzes, tests, questions, articles, news and other information on this and related sites and in courses offered through this site (the “Materials”). Referential Inc. authorizes each User to view one copy of the Materials. Unless otherwise stated, Materials may not be downloaded or printed. If downloading or printing is explicitly authorized, the User must not make any modifications to the Materials and must retain all copyright and other proprietary notices contained in the original Materials. Users may not modify the Materials at this Site in any way or reproduce, share or distribute them. Users will keep all Materials confidential, and will not sell, auction, loan, rent, give away, describe, summarize, or otherwise reveal the Materials or their contents, to any other person or entity. Any breach of these Terms of Use automatically terminates your authorized use of the Site.

3. User Warranty

As a User you warrant that you are not an agent or employee of any other test preparation company and that you will only use the Site and Materials solely for the purpose of your own personal professional development within the customer advocacy discipline.

4. Trademark and Copyright

Referential Inc., and certain other brands, trademarks, and service marks are marks of Referential Inc. and its affiliates. The Materials on this Site are copyrighted, and any unauthorized use of any Materials on this Site may violate copyright, trademark, and other laws.

5. Hyperlinks

Links to external websites are provided solely as a convenience to you. Referential Inc. has not reviewed all of these external websites, does not control and is not responsible for any of these sites or their content. If you decide to access any of the external websites linked to this Site, you do so entirely at your own risk.

6. No Warranty

The Materials provided at this site are provided “as is” without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Referential Inc. further does not warrant the accuracy and completeness of the Materials at this Site. Referential Inc. may make changes to the Materials at this Site, or to the services and prices described in them, at any time without notice. The Materials at this Site may be out of date, and Referential Inc. makes no commitment to update the Materials at this Site.

7. Limitation of Liability

In no event will Referential Inc., its suppliers, or other third parties mentioned at this Site be liable for any damages whatsoever (including, without limitation, those resulting from lower certification exam scores, interruption of services or inaccurate information) arising out of the use, inability to use, or the results of the use of this Site, any websites linked to this Site, or the Materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. If your use of the Materials or information from this Site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof.

8. Disclaimer

The information provided in this training is designed to inform Users of customer advocacy industry norms and best-practices. Participation and/or completion in training from Referential, Inc. does not imply licensure, registration or government authorization to practice customer advocacy or to engage in related activities, nor does it constitute any form of formalized endorsement or certification.

9. Applicable Law

The Terms of Use are governed by the laws of the State of California, U.S.A. Failure to enforce strict performance of the Terms of Use of Use shall not be construed as a waiver of any provision or right. Referential Inc. may assign its rights and duties under the Terms of Use without notice to any party at any time.

10. Effective Date and Updates

The Terms are effective as of June 24th, 2019 and are subject to change without notice by Referential Inc. at any time. Please check for changes regularly. Your use of this Site after such changes constitutes your agreement to such changes.